Plans that scale with your players
Priced by resolved player cases so you pay for outcomes, not seat counts. Every plan includes self-serve diagnostics and guided triage.
Starter
Indie studios
1,000 resolved cases/mo
- Self-serve diagnostics portal
- Patch-aware knowledge base
- Guided triage flows
- Email support
- Basic analytics dashboard
Growth
Small-to-mid studios
5,000 resolved cases/mo
- Everything in Starter
- Agent console with queue management
- Live chat escalation
- Diagnostics capture & log uploads
- Multi-game support
- Team analytics & reports
Scale
Publishers & live-ops teams
20,000 resolved cases/mo
- Everything in Growth
- Voice support channel
- Screen-share sessions
- Priority SLA response times
- Custom triage flow builder
- Advanced analytics & alerts
Enterprise
Larger publishers
60,000 resolved cases/mo
- Everything in Scale
- SSO / SAML authentication
- Dedicated environment
- Custom integrations
- Dedicated success manager
- White-label embedding
Need more volume? Overage is billed at $0.25/resolved case. Additional agent seats available at $35/agent/month after 10 agents.
Compare plans
| Feature | Starter | Growth | Scale | Enterprise |
|---|---|---|---|---|
| Self-serve diagnostics | ||||
| Patch-aware knowledge base | ||||
| Guided triage flows | ||||
| Agent console | — | |||
| Live chat escalation | — | |||
| Diagnostics capture & log uploads | — | |||
| Voice support | — | — | ||
| Screen-share sessions | — | — | ||
| Priority SLA | — | — | ||
| SSO / SAML | — | — | — | |
| Dedicated environment | — | — | — | |
| White-label embedding | — | — | — |
Frequently asked questions
What counts as a resolved case?
A resolved case is any player support interaction that reaches a completed or closed state, whether through self-serve diagnostics or agent assistance. Unresolved or abandoned sessions don't count toward your quota.
What happens if I exceed my included case volume?
Overage cases are billed at $0.25 per resolved case. You'll receive alerts at 80% and 100% of your quota so there are no surprises.
Can I switch plans mid-cycle?
Yes. Upgrades take effect immediately and are prorated for the remainder of your billing period. Downgrades apply at the start of the next cycle.
Is there a minimum contract?
Starter and Growth plans are month-to-month with no commitment. Scale and Enterprise plans are available as monthly or annual agreements with a discount for annual billing.
Do you offer a free trial?
We offer a guided demo and a 14-day trial for the Growth plan so you can evaluate diagnostics capture and agent escalation with real player volume.
How does voice and screen-share pricing work?
Voice is billed at $0.03 per minute and screen-share at $5 per session. Both are available on Scale and Enterprise plans and only charged when used.